Cloud Commerce Pro - Lancaster

Mine A.

This system is an absolute Joke, they have no good hosts to backup their system, I usually do not write bad reviews but having issues with their service it was essential to write one. People beware cost goes up every year, benefiting their investors by providing zero service to their customer. System as a whole has a lot of options and user friendly but all in vein when you do not have good backup servers. API configuration is an absolute joke. No matter if you are a small business or large charges are same howver service is Crap ... Intrruption is the key service they can provide if nothing else.

Kartik B.

Stop ! Never Ever use this company . They are capable of shutting any business down . Kept Taking our money for 8 months promising to fix issues and finally came back to inform us that the system was not for us . Lies and false promises all the way .. Con Merchants . Refused to even ACKNOWLEDGE emails for refund for a service they collected money for but DID not provide

Caner S.

Stay away! System is not safe! and They are not honest! They didn't pay my referral fee (which was promised by their manager) for 1 year! I have been using the system for the last 3 years.
- I just found a bug in their system (Which is really serious and dangerous). This bug allows you to access other companies' system. I explained to CCP what is the bug and how it works. Then they fixed it with my help. They just said "thanks". That is all.
- They needed to pay me a "Referral Fee" but they didn't pay it! Which was promised by their manager!
- They easily lie just to get money from you. Everyday, you have different issues. It doesn't make works easier for you. It makes everything harder.

sally W.

Service absolutely awful, product whilst in theory is good is let down by lack of support which isn't available when you need it ...and you need it often. After using it for 7+ years now they shouldn't need this long to get it right.

Channels keep de-syncing and not pulling orders through on eBay, Amazon so stock levels are completely unreliable, having to cancel orders because stock has not properly come off when sold.
Cant get through to customer support via phone easily, at times we've been on hold for so long that they've shut for the day.

Their chat system is awful, often we don't even get responses.

Promised the world, NOT delivered the website in all this time, as totally an unsatisfactory product with poor support that isn't available when you need it. Happy to take my money and double my monthly costs even though they haven't provided a service worth paying for.

Jordan H.

1 Star is 1 too many. Their customer service is non-existant, when you call the support line all you get is a message saying that they are in training. They've been 'in training' for the past 6 weeks! The system is completely broken. We have mangaged to 'get by' for the past 3 years but it has NEVER ran smoothly. Do yourself a favour and do not sign up. You will regret it, just check out their trustpilot reviews!

Shane D.

I cannot recommend Cloud Commerce Pro enough.
I’ve been with them for several years and this system has become an essential powerful tool of our business. It has helped us grow across channels, providing stock control and really helped us streamline dispatching, all the while keeping our customers informed of the progress of their order and more. We have been able to do all this in a timely manner and with a minimum number of staff. The Support is great and are helping us utilise more of the features from supplier ordering to reporting
This is a fantastic easy to use system at a great price, cannot recommend it enough

Ian S.

Tool Supplies became a customer of Cloud Commerce Pro (CCP) in June 2020 and paid an initial fee of £10,596. The implementation process was much more difficult, complex and lengthy than we had been led to believe and we did not go live until October 2021, some 15 months later, despite committing significant inhouse resources to the project. Had I realised at the outset that implementation would take as long as it did I would never have selected CCP. They started to invoice me during 2020, despite an agreement not to start billing until the system had been fully implemented. By the time we realised the complex reality of going live we had committed too much time and money to pull out. That was a mistake, as any losses incurred up to that point have been dwarfed by the ongoing losses since.

In October 2022 CCP suffered a catastrophic failure, which had an immediate and substantial effect. They tried to underplay the seriousness of the failure, describing it as an “outage”. More recently a senior manager at CCP admitted they were unable to restore from backups and were having to rewrite large parts of the system.

Since the go live date the support and performance of the system has been woefully inadequate. We experienced numerous problems, a small sample of which are:

Persistent issues with the support team. We came to feel that they were employed as gatekeepers, designed to frustrate our efforts to get the numerous problems addressed and resolved. It could often take weeks to get responses from them. If any third party was ever involved the standard response was, “It’s an Amazon issue”. Substitute Amazon for anyone else CCP interacted with.
CCP consistently failed to operate as a reliable hub between our sales platforms with persistent issues around updating stock and prices. We routinely had stock and price synchronisation issues between CCP, Amazon and eBay.
Magento in both versions 1 and 2 never connected properly despite them advertising support for these products.
We had an ongoing inability to update stock in a timely manner. We relied on getting export files from CCP which in some instances could take up to twenty four hours to complete. Sometimes the export would run for several hours and then fail completely. This was critical, as these problems led to products showing as out of stock when they were not and vice versa, directly affecting sales, customer satisfaction and critically, Amazon metrics.
CCP failed to update tracking data in Amazon consistently. We had to check the data daily to ensure we did not fall below the 95% valid tracking required to maintain our account in good standing.
A myriad of other issues arising from the “outage” from which we never recovered. The impact on our Amazon metrics and the business was substantial. It should always be possible to rollback and restore in the event of any serious failure but CCP could not.

CCP recommended we migrate to another software product of theirs, namely ChannelGrabber. An initial review showed deficiencies in several areas. I had no confidence in their ability to support us or implement a satisfactory alternative. In the circumstances we had no alternative but to seek a more reliable supplier. Prior to October 2022 I paid a total of £12,180 in monthly fees and a further £1,896 in additional payments for one off tasks.

For several days after the October 2022 failure we were unable to process orders at all. Over 95% of our sales are through Amazon and we have suffered a serious downgrade in our Amazon ranking resulting in slippage against our main competitors and a marked reduction in sales.

Early in 2023 we found an alternative supplier that we were able to go live with within a matter of weeks. I have used and implemented several software packages during the course of my career and have never experienced anything that comes close to how poorly CCP performed in every aspect of its operation. I would not want any other company to go through what we did.

Ollie T.

Just a quick heads up for anyone who reads this - we have been told by Cloud Commerce Pro that they are closing their platform and migrating everyone over to Channel Grabber (the company who bought them out last year).

Even still, they're asking us to pay them for custom integrations for the knowledge that they are closing the platform(!)

All after making everyone sign new 12 month contracts a few months ago.

Issues/Bugs are not being fixed, and it feels like the platform is on 'cruise' mode until the date they close it. I'm pretty sure there is now just one person on the support tickets/phone calls.